Residents in Morris Heights are demanding action from the city's Department of Environmental Protection.

They say the catch basin outside of 1655 Undercliff Ave. is clogged, and water drains at a slow pace.

Mike Grant, who owns a house on the block, says the street floods every time it rains or there is an open fire hydrant.

"I am very frustrated. The neighborhood is very frustrated. We're talking about a 180-unit building," said Grant.

Nearly a dozen 311 complaints were filed over the past two months. Tenants say the DEP continues to close tickets without solving the issue.

"We are suffering over here. I mean, somebody's got to do something about it," said resident Cheryl Townsend.

Townsend has lived in the building for 50 years. She says she's fed up with walking through water when going in and out of her apartment building.

The building's management company blocked off the building with sandbags to prevent water damage inside. It didn't work.

Following Monday night's flash floods, the water levels rose above the sandbags and flooded the lower-level apartments.

Grant says the continual water damage is now creating a sinkhole right next to the foundation of the building.

Tenants say they are still waiting for the city to step in and assist.

"If this was any place other than here in the Bronx, it would have been taken care of. Why do we have to suffer?" said Cheryl.

News 12 reached out to the Department of Environmental Protection.

It sent the following statement:

"We are aware of this issue. The catch basin needs to be serviced but our crews have had trouble gaining access because of cars that are parked on top of it. We are currently working with community representatives to secure the area so we can clean the basin."